REFUND & RETURN POLICY

Perishable Food Policy

Because beef is a perishable food product, The GreenStone Ranch generally does not accept returns of beef after delivery.

For food-safety reasons, returned meat cannot ordinarily be resold.

However, we want every customer to receive the quality beef they ordered. If there is a problem with your order, contact us as soon as possible so we can investigate and determine an appropriate resolution.

Damaged, Incorrect, or Defective Orders

If your order arrives:

• Damaged
• Leaking
• Thawed beyond a safe condition
• Missing products
• Containing incorrect products
• Showing signs of spoilage
• Otherwise materially different from what you ordered

please contact The GreenStone Ranch as soon as possible.

We may request photographs of the product, packaging, labels, and delivery condition.

Depending on the circumstances, we may provide a replacement, store credit, partial refund, full refund, or another appropriate resolution.

Customer Inspection

Customers should inspect their order promptly upon delivery.

If there is an obvious problem with the order, please contact us immediately rather than discarding the product or packaging.

For food-safety reasons, we may be unable to provide a refund when a customer cannot provide sufficient information to investigate an alleged problem.

Order Cancellations

Cancellation requests should be submitted as soon as possible.

Because beef orders may involve cattle scheduling, processing, cutting, packaging, and delivery arrangements, cancellations may not be possible after an order has entered fulfillment.

Approved cancellations will be reviewed individually and handled according to the stage of fulfillment and applicable law.

Refunds

If a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on the customer's financial institution or payment provider.

Non-Refundable Circumstances

Unless otherwise required by law, refunds may not be available for:

• Customer refusal of delivery
• Incorrect delivery information provided by the customer
• Failure to be available for an agreed delivery
• Failure to properly refrigerate or freeze the product after delivery
• Improper handling, storage, thawing, or cooking
• Personal taste preferences
• Normal variations in beef cuts, marbling, color, fat, or weight
• Changes of mind after fulfillment has begun

This policy does not limit any rights that cannot legally be waived.

Contact Us

For refund or order issues:

The GreenStone Ranch
Email: thegreenstoneranch@gmail.com

Phone: 580-730-3126